Healthcare Surveyor II/Community Programs Healthcare Surveyor (HCA/DHI #32499)

Job Posted 4/8/2025
State of New Mexico
Albuquerque, NM
United States
Pay
$23.07 to $23.07 Per Hour
Job Description
$23.07 - $36.91 Hourly

$47,989 - $76,782 Annually

This position is a Pay Band 65

Posting Details

This job posting may be used to fill multiple vacancies.

This job posting will be used for ongoing recruitment and may be closed at any time. Applicants lists may be screened more than once.

Our Vision
  • Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission
  • We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals
  • Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
  • Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
  • Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
  • Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

Healthcare Surveyor II/Community Programs Healthcare Surveyor will:
  • Protect individuals with I/DD, which includes but not limited to: ensuring staff working with Individuals have been cleared through background screening and trained to work with the Individual's specific needs.
  • Assess the quality of services being received by the Individual and ensures the health, safety and welfare of individual in services.
  • Ensure compliance with state and federal requirements, analyzes data and writes formal reports of findings.
  • Ensure that individuals are receiving the services and supports as required.
  • Will conduct on-site visits, interviews, record reviews and observations.

How does it get done?

Healthcare Surveyor II/Community Programs Healthcare Surveyor is responsible for:
  • Possessing the knowledge and the ability to learn applicable federal and state standards and regulations affecting programs and agencies involved in providing waiver services;
  • Participating as a Team Lead or Team Member in compliance surveys as assigned, including Statewide travel throughout New Mexico;
  • Prepare for compliance surveys, participate in compliance surveys, and complete formal reports of findings;
  • Coordinating and leading a compliance survey, communicating logistical information regarding the survey to all involved team members, and providing leadership to the survey team by providing clear and concise information;
  • Possessing skills in gathering, interpreting and analyzing data and making informed decisions to determine compliance status of the providers based on standards and regulations;
  • Successfully completing all required HCA, DHI and DDSD trainings, including QMB core surveying competency training;
  • Providing excellent customer service to internal and external customers of QMB and DHI;
  • Traveling, which includes multiple overnights several times per month and may occur 2 - 4 weeks per month, including within the incumbent's post of duty.

Who are the customers?

  • Individuals receiving services;
  • Families & Guardians;
  • Advocates;
  • Waiver providers;
  • DDSD, other State partners and the community at large;
  • The Quality Management Bureau (QMB) works in close coordination with other divisions and Bureau within the Health Care Authority (HCA).

Ideal Candidate

The ideal candidate has/is:
  • Experience in the Medicaid Waivers (i.e. Developmental Disabilities, Mi Via, Medically Fragile and Supports Waiver);
  • Experience with individuals with Intellectual / Developmental Disabilities;
  • Excellent verbal and writing skills, to include editing and proof-reading with an eye for detail;
  • experience with computer equipment;
  • Must be able to travel;
  • Bilingual (but not required).

Minimum Qualification

Associates degree from an accredited college or university in Nursing, Architecture, Social Work, Sociology, Psychology, Rehabilitation, and/or Criminal Justice and two (2) years directly related experience in community based healthcare services and case management. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid New Mexico Driver's License. Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Working Conditions

Work is performed primarily in an office setting, nevertheless, there is extensive travel throughout New Mexico. Worked is performed at community provider agencies and out in the community during home and community site visits. Position requires extensive use of a computer and telephone, including; extended periods of sitting; talking and frequent standing; requires the ability to lift and carry over 25 lbs; requires.

Supplemental Information

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Agency Contact Information: Wolf Krusemark. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.